Return Policy

We aim to ensure your complete satisfaction with every purchase. Please carefully review our return policy below, categorized by product type.

General Guidelines for Returns:

  1. Return Window: Returns must be initiated within 30 days of receiving the item (unless specified otherwise).
  2. Original Packaging: All returns must be in their original packaging and free of damage, stains, or flaws.
  3. Return Shipping: Customers are responsible for all return shipping fees. We can provide return packaging for certain categories (see details below).
  4. Final Inspection: Refunds will be processed only after the item passes a final inspection upon receipt. Refunds will be credited to the original form of payment.
  5. Non-Returnable Items: Certain items are custom-made and are therefore non-returnable (see category-specific details below).

Category-Specific Return Policies:

Non-Returnable Items

  • Upholstery & Casegoods: Non-returnable due to custom manufacturing.
  • Custom Drapery & Hardware: Non-returnable due to custom manufacturing.
  • Custom Rugs: Non-returnable as they are custom-made to order.
  • Artwork: Non-returnable as framing is custom-made to order.
  • Pillows: Non-returnable as framing is custom-made to order.

Returnable Items (with Restocking Fees)

  • Lighting: 30-day return window. A 25% restocking fee applies, and customers are responsible for return shipping.
  • Wallcovering: 30-day return window. Must be unopened and in original packaging. A 25% restocking fee applies, and customers are responsible for return shipping.
  • Decorative Accents: 30-day return window (only for items that are not discontinued). A 25% restocking fee applies, and customers are responsible for return shipping.
  • Bath Accessories & Frames: 30-day return window. A 25% restocking fee applies, and customers are responsible for return shipping. Items must be in original packaging.
  • Mirrors: 30-day return window. A 25% restocking fee applies, and customers are responsible for return shipping. Items must be in original packaging.
  • Hand Towels, Candles & Matches: 30-day return window. A 25% restocking fee applies, and customers are responsible for return shipping. 

Rugs: 30-day return window. A 15% restocking fee applies, and the item must have no furniture marks. If the original packaging is unavailable, we will resend packaging at no additional cost.

Damaged or Defective Items: If an item arrives damaged or defective, please contact us immediately for assistance at claims@corleycollection.com. In such cases, we will cover the return shipping fees and ensure a replacement, onsite repair or refund is issued.

Discontinued Items: Discontinued items are final sale and cannot be returned.

If you need to make a return or claim please fill out the form here.