Seora No. 1 Rug Sample

General Shipping Guidelines

Corley Collection offers shipping services to the 48 contiguous states from Monday to Friday, excluding holidays. 

• Delays: During peak order periods, such as holidays or sales events, shipping may be slightly delayed. If your order is significantly delayed, we will contact you directly.

To ensure a smooth ordering process, we encourage customers to email support@corleycollection.com to confirm stock availability, especially for time-sensitive orders. Not all items are in stock and ready to ship.

Lead Times by Product Category

1. Upholstery and Casegoods:

• Lead Time: 7-9 weeks (based on in-stock fabrics and frames).

• Customers will be notified if longer lead times occur. White glove delivery services will extend this timeline.

2. Decorative Accents, Bath Accessories, Frames, Wallcoverings, Lighting, Mirrors, Rugs, and Throw Blankets:

• Lead Time: Most are in stock and ready to ship.

• Please contact support@corleycollection.com for current stock information before placing your order.  A customer service representative will contact you if lead time changes.

3. Pillows:

• Lead Time: 3 weeks (if fabric is in stock). A customer service representative will contact you if lead time changes.

4. Custom Drapery:

• Lead Time: 10 weeks (if fabric and trim is in stock).  A customer service representative will contact you if lead time changes.

5. Candles, Matches, and Hand Towels:

• Lead Time: Always in stock and ready for immediate shipping.

White Glove Delivery

White glove delivery is a premium service for furniture ensuring a seamless and hassle-free delivery experience. This service includes:

• Scheduled delivery to your home.
• Unpacking, assembly, and placement of the furniture in your desired location.
• Removal of all packaging materials.

Fee: White glove delivery fee of $300 will be calculated at checkout. This excludes smaller furniture pieces that can be shipped via small parcels.

Important Notes:

• White glove delivery does not include the removal of existing furniture.
• Please ensure the space is prepared for your new items before delivery, as the delivery team will not move non-Corley Collection furniture.

Furniture Deliveries

Before purchasing furniture, it is the customer's responsibility to ensure the item will fit in the desired space.

• Measure carefully: Include entryways, staircases, doorways, and access points.
• Corley Collection is not liable for furniture that cannot fit or be delivered due to size constraints.

Delivery Details:

• Furniture deliveries are typically scheduled Monday through Friday between 9 AM and 5 PM. In rural areas, delivery windows may vary based on routes.
• For most furniture and oversized items, white glove delivery includes placement in the preferred room and packaging removal.

Customer Responsibility:

• All items must be inspected upon delivery. The bill of lading serves as confirmation that you have inspected and approved the order.
• If damage is noted, it must be documented on the bill of lading to assist with claims and replacements. Failure to do so may result in the rejection of claims.

Free Shipping

Corley Collection offers complimentary shipping on orders exceeding $175, with the following exclusions:

• All furniture 
• White glove delivery, which is subject to the $300 fee detailed above. Excluding smaller furniture pieces that can be shipped via small parcel.

Additional Details:

• Shipping charges are calculated and displayed during checkout.
• Delivery delays may occur due to unforeseen factors like weather, holidays, or other circumstances.

For any questions about shipping, lead times, or stock availability, please contact our support team at support@corleycollection.com. We are here to assist you with any concerns and ensure a smooth ordering process.